We accept wire transfers, credit and debit cards, cryptocurrency, and cash (available for select transactions).
Frequently Asked Questions
Find clear answers about our services, shipping, authenticity, consignment, and B2B access. If your question isn’t listed, contact us directly — our team will respond promptly.
Orders & Payments
Do you accept cryptocurrency?
Yes—approved cryptocurrencies are accepted for both retail and B2B transactions.
Is there a fee for credit card payments?
Yes. A 3% surcharge applies to all credit and debit card transactions.
When is my order confirmed?
Orders are confirmed only once full payment has been received and cleared.
Shipping & Delivery
Do you ship worldwide?
Yes. We offer express worldwide shipping and, upon request, hand-delivery services (available for an additional fee).
Is shipping insurance included?
Insurance is included within the United States. For international shipments, insurance is the client’s responsibility and may be arranged through us upon request.
Who is responsible for customs duties and taxes?
All customs duties, import taxes, clearance fees, and tariffs for international shipments are the customer’s responsibility.
How long does shipping take?
We ship express: overnight within the U.S., 2–4 business days internationally. Hand-delivery options are available on request.
Returns & Authenticity
Are sales final?
Yes. All sales are final. Items are non-refundable.
What is your Authenticity Guarantee?
We guarantee the authenticity of every item sold. Our internal experts, along with trusted partners, verify each product with rigorous scrutiny. In the unlikely event an item is proven inauthentic by a recognized expert, we will issue a full refund. This is the foundation of our trust and transparency.
What happens if my order is damaged or lost in shipping?
Front Row assumes no liability for any loss or damage once an item is dispatched. We recommend purchasing insurance for all international shipments to safeguard your investment.
Do you accept Hermès items on consignment?
Yes. We accept Hermès pieces through consignment or buyout arrangements, evaluated based on condition, rarity, and provenance.
How does consignment work with Front Row?
Contact us directly to initiate a consignment review. Once approved, we provide tailored terms and manage the process from authentication to sale or buyout.
Why consign Hermès with Front Row?
Our credibility, curation, and proven market reach position us to achieve premium outcomes—often surpassing traditional resale platforms. All Hermès consignments are authenticated by experts and treated with confidentiality and care.
B2B / Wholesale
Who can access your B2B services?
Access is reserved for vetted businesses—independent boutiques, resellers, stylists, and personal shoppers. Contact us directly to begin the application process or click the link below.
B2B Application FormHow do I access B2B inventory?
Once approved, you’ll receive access to our B2B platform along with weekly stock lists featuring current availability and pricing.
Are there minimum order requirements for B2B clients?
Yes. Minimum order thresholds apply to all wholesale orders and vary by brand and category. Full details are provided during onboarding.